Our Commitment to Your Privacy

At Conduct Electrical LTD, your privacy and data protection are paramount. We are committed to handling your data transparently, lawfully, and fairly, ensuring it’s always secure. This Privacy Policy explains how we collect, use, share, and store your personal data. It applies to all our services including EV charger installations, solar panel systems, battery storage, and related services.

This policy may be updated from time to time to reflect changes in the law or our practices. The latest version will always be available on our website.

1. Who We Are

Conduct Electrical LTD is a UK-registered company providing electrical services including EV charger installations, solar systems, and battery solutions. Our registered office is at The Business Centre 758, Great Cambridge Road, Unit 2, Enfield, Greater London, England, EN1 3GN.

Conduct Electrical LTD is the ‘Data Controller’, responsible for how your personal data is processed. We comply with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

2. Contacting Us

You can reach us through our website’s “Contact” page or via:

Email:info@conductelectrical.co.uk
Phone: 0203 576 2572

3. Who This Policy Applies To

Customers and potential customers
Individuals contacting us via forms, phone, or social media
Businesses providing or receiving services
Website visitors
Individuals acting on behalf of others (e.g. family, landlords, or agents)

4. What We Collect

Personal Data:

Name, address, phone number, email address, and other contact details

Property Information:

Installation address, parking availability, energy setup, property size/type

Financial Information:

Payment details or finance information if applying through partners

Communications:

Records of phone calls, emails, live chats, social media messages

Marketing Preferences:

Preferences for receiving updates or offers

Technical Data:

IP address, browser type, and usage data from your device

Company Data (B2B):

Contact info of company representatives

5. Information From Other Sources

We may also receive data from:

Finance providers
Manufacturers (for warranty or support)
Partner organisations or affiliates
Social media platforms
Property agents or landlords

6. How We Use Your Data

We use your data under the following legal bases:

Contractual necessity:

To provide quotations and install services
To process orders, warranties, and payments

Consent:

To send marketing communications (email, SMS, social, phone)
To share details with finance providers if you apply for credit

Legal obligations:

To fulfil tax, accounting, and regulatory requirements
To manage complaints and respond to legal requests

Legitimate interests:

For internal business management, service improvement, and fraud prevention
To provide customer support and handle disputes

7. Who We Share Your Data With

Finance partners (e.g. Kanda, Klarna or similar)
Payment processors (e.g. Stripe)
Product manufacturers for warranties and support
Trusted subcontractors and installers
Legal and regulatory authorities (e.g. NICEIC, MCS, law enforcement)
Marketing platforms and social media (with your consent)
Debt recovery services where necessary

8. How We Protect Your Data

We apply industry-standard safeguards including secure servers, access controls, encryption, and regular reviews. We only retain your data as long as necessary for the purposes described.

9. Your Rights

Under the UK GDPR, you have the following rights:

Access – Request a copy of your data
Rectification – Request correction of inaccurate data
Erasure – Request deletion of your data
Restriction – Limit how we use your data
Portability – Transfer your data elsewhere
Objection – Stop marketing or certain types of processing

To exercise your rights, email us at info@conductelectrical.co.uk

You may also contact the Information Commissioner’s Office (ICO) at https://ico.org.uk or call 0303 123 1113.

10. Cookies

We use cookies for site functionality, analytics, and advertising.

Cookies help us:

Remember your preferences
Understand how you use our site
Improve user experience and marketing

You can manage cookies via your browser settings.

Registered Office: The Business Centre, 758
Great Cambridge Rd, Enfield EN1 3GN
Phone: 0203 576 2572
Email:info@conductelectrical.co.uk
Website:www.conductelectrical.co.uk